{"id":577,"date":"2009-09-24T22:27:12","date_gmt":"2009-09-24T16:57:12","guid":{"rendered":"http:\/\/brainstorms.in\/?p=577"},"modified":"2009-10-05T21:08:25","modified_gmt":"2009-10-05T15:38:25","slug":"updates-on-bsnl","status":"publish","type":"post","link":"https:\/\/brainstorms.in\/?p=577","title":{"rendered":"Updates on BSNL"},"content":{"rendered":"

The guys from BSNL seem to be reading this blog after I posted my lette<\/a>r here.\u00a0 I examined my traffic logs today and found two\u00a0 referrals\u00a0 from\u00a0 kttp:\/\/kerala.bsnl.co.in .\u00a0 Anyway,\u00a0 several\u00a0 officials are visiting\u00a0 our street regularly after my blog post. Yesterday, they replaced the junction box. See the pictures\u00a0 below.<\/p>\n

\"BSNL
BSNL DP<\/figcaption><\/figure>\n

It seems they had\u00a0 an under ground cable pair running. They dug up the road and connected the three lines that come out of the junction box to the\u00a0 under ground cable. See the following pictures of the professional<\/strong> job they have done. \ud83d\ude00 . Also look at the box closely. They have\u00a0\u00a0 put the key on the box itself.\u00a0\u00a0 Probably it is the safest place to keep it.\u00a0 \ud83d\ude00<\/p>\n

\"UG
UG cable to DP<\/figcaption><\/figure>\n
\"New
New connections to the line<\/figcaption><\/figure>\n
\"The
The connection to my neighbour<\/figcaption><\/figure>\n

I am planning to stop complaining about\u00a0 the joints. Other wise , BSNL may allocate (in the next budget)\u00a0 several crores of public money to teach their line staff about how to crimp a cable pair to a junction box. \u00a0 Now ,\u00a0 the section from the junction box to the phone remains to be fixed.\u00a0 I am firing off a letter thanking the CMD for\u00a0 changing the junction box.<\/p>\n

BSNL seems to\u00a0 be trying to close the case . See the status update on their site.<\/p>\n

\"bsn\"<\/p>\n

Meanwhile , I\u00a0 have brought the issue to the notice of our residents association.\u00a0 The residents association\u00a0 president told me that several\u00a0 residents are facing similar problems.\u00a0 He showed me several other open junction boxes and over hanging wires in our street .\u00a0 He has also\u00a0 promised\u00a0\u00a0 me to write a formal letter to the chairman and managing director about the problem.( I am sure no other official will respond ). \u00a0 Let me see if I can get some more pictures\u00a0 from the street .<\/p>\n

Blogging can work wonders \u00a0 in India too . \ud83d\ude00\u00a0 Please stay tuned for more update.<\/p>\n

I have just sent this Email to all the concerned officers.<\/p>\n

Sir
\nThis has reference to my complaint\u00a0 in Kerala Circle Circle PG cell vide KRL\/CO\/2009\/14224\u00a0 and my blog post. Thank you very much for taking the initiative to change the DP.
\nI have posted\u00a0 my additional comments on the problem\u00a0 here.
\nhttp:\/\/brainstorms.in\/?p=577<\/a>
\nThe case is being closed with out\u00a0 replacing the faulty cable joints. My dial up internet is getting disconnected every time\u00a0 some electrical disturbance occurs.\u00a0\u00a0 .\u00a0 Please refer to this picture of the connection inside the house.
\nhttp:\/\/brainstorms.in\/wp-content\/uploads\/2009\/09\/bsnl7-300×225.jpg<\/a>
\nThis is remaining the same.
\nI am too fed up with dealing with your engineers and field staff who have no clue to what a customer needs.\u00a0 I\u00a0 am actively\u00a0 considering the\u00a0 idea of shifting over to some other player.
\nThanking you for all the help.
\nRegards<\/p>\n

Sunil<\/p><\/blockquote>\n

Update\u00a0\u00a0 :25th September Friday 2009<\/strong><\/p>\n

I\u00a0 received this reply from BSNL today.<\/p>\n

–Sir,Even though the service is restored ,the docket is kept still pending at our end and we are waiting for a detailed report after redressal of the grievance .As per the field report a new DP is erected \u00a0and the action is being taken for \u00a0 proper fixing of the rosette and the \u00a0wiring at suboffice .Thank u for your feed back .AGM(PG)<\/p><\/blockquote>\n

Update 5th October 2009 8.30PM<\/p>\n

I am back home after a long journey.\u00a0 Someone from BSNL claiming to be Sub divisonal engineer called me up just now.\u00a0 She asked me what time I am available at home. I told her\u00a0 “8pm to 8 am ” .\u00a0 She\u00a0 told me that BSNL is not working at such odd times and advised me to\u00a0 be available at home\u00a0 during their working time\u00a0 so that they can fix the joints.<\/p>\n

How ridiculous the BSNL employees are ?\u00a0 They are still in 20th century and they expect a customer to wait for them.\u00a0\u00a0 I can get a\u00a0 new phone from reliance or TATA round the clock and they will attend you at your convenience.\u00a0 I am sure Goverment of Inda will disinvest this monster\u00a0 shortly.<\/p>\n

My complaint is pending with them\u00a0 for\u00a0 the past 25 days and they are still looking for excuses.<\/p>\n","protected":false},"excerpt":{"rendered":"

The guys from BSNL seem to be reading this blog after I posted my letter here.\u00a0 I examined my traffic logs today and found two\u00a0 referrals\u00a0 from\u00a0 kttp:\/\/kerala.bsnl.co.in .\u00a0 Anyway,\u00a0 several\u00a0 officials are visiting\u00a0 our street regularly after my blog post. Yesterday, they replaced the junction box. See the pictures\u00a0 below. It seems they had\u00a0… Continue reading Updates on BSNL<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[54],"class_list":["post-577","post","type-post","status-publish","format-standard","hentry","category-living-in-india","tag-bsnl"],"_links":{"self":[{"href":"https:\/\/brainstorms.in\/index.php?rest_route=\/wp\/v2\/posts\/577","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brainstorms.in\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/brainstorms.in\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/brainstorms.in\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/brainstorms.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=577"}],"version-history":[{"count":11,"href":"https:\/\/brainstorms.in\/index.php?rest_route=\/wp\/v2\/posts\/577\/revisions"}],"predecessor-version":[{"id":580,"href":"https:\/\/brainstorms.in\/index.php?rest_route=\/wp\/v2\/posts\/577\/revisions\/580"}],"wp:attachment":[{"href":"https:\/\/brainstorms.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=577"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/brainstorms.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=577"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/brainstorms.in\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=577"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}