{"id":534,"date":"2009-09-10T11:30:10","date_gmt":"2009-09-10T06:00:10","guid":{"rendered":"http:\/\/brainstorms.in\/?p=534"},"modified":"2009-09-19T12:03:58","modified_gmt":"2009-09-19T06:33:58","slug":"my-letter-to-bsnl","status":"publish","type":"post","link":"https:\/\/brainstorms.in\/?p=534","title":{"rendered":"My letter to BSNL"},"content":{"rendered":"

I have a land line connection at home.\u00a0 It is from\u00a0 BSNL<\/a>, the state owned Telecom giant in India.\u00a0 I am too disgusted with their service and shot of the following email today to all publicly visible BSNL officers. \u00a0 Let us see whether email work in India.<\/p>\n

The exact nature of the problem cannot be described in words , so calling customer care is useless.\u00a0 See the pictures below to have a general idea of problems with my\u00a0 BSNL land line. I live in a urban area. If the connection is like this in a city,\u00a0 the situation\u00a0 in villages will be much more pathetic.<\/p>\n

\"BSNL
BSNL phone line -Open junction box on the pole<\/figcaption><\/figure>\n
\"Hanging
Hanging wires coming to my home<\/figcaption><\/figure>\n
\"BSNL
BSNL style copper pair joints<\/figcaption><\/figure>\n
\"How
How to join two cable - BSNL style<\/figcaption><\/figure>\n

To
\nNodal Officer
\nPublic Grievances
\nKerala Circle BSNL<\/p>\n

Sir,
\nI am an unfortunate customer of BSNL having the land line no. 0471-xxxxxx . This phone has never worked for 3 days at a stretch. The connection coming to my home is hanging on the poles and is within the reach of even small children. Every time a vehicle passes the cable breaks. There is no RJ 11 outlet inside the house. The connection to the instrument is given is the most unprofessional manner.
\nI have booked umpteen number of complaints . Each time they come and cut the overhanging cable and fixes it . In effect , if I want to make a call I have to go to the neighbour and file a complaint first.
\nDejected and disgusted with the kind of service and the personnel dishing out the service, I am surrendering the phone. I know emails wont work in a government company like BSNL, so I am CCying the mail to all addresses that I can find right from your minister to the local exchange. So please excuse me if you have received this mail in mistake.<\/p>\n

Also, I am writing an entry in my blog on the status of Consumer Satisfaction in BSNL. Please read it here.\u00a0\u00a0 I have some interesting pictures too.<\/p>\n

My letter to BSNL<\/a><\/p><\/blockquote>\n